3dcart Customer Reviews

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Share your 3dcart experience with our other readers.

Would you choose 3dcart again as your shopping cart software?
How has your experience been with the 3dcart support?
How hard was it to setup the website?
Is there any feature that you wish 3dcart had?
Any uptime or downtime issues?
How has your store done in the search engines?
Is 3dcart reactive to suggestions for improvements

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Slow Customer Service, False Information
by: JLWW

We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn't until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager's attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable.

In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It's hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them... keep your money.

Jan 08, 2013
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Concerns about SEO services
by: Fernando

Hi Susanna,

My name is Fernando and I’m the Chief Customer Officer for 3dcart. I came across your review for 3dcart and noticed that you had some concerns about the SEO. In 2012 we actually introduced a newer version of the store that made the store more user friendly when it came to SEO, as well as other features requested by our customers.

We also have this link http://www.3dcartsem.com/about-us/submit-a-question/ that you can submit any SEO questions that you might have. Either one of our Senior SEO Analysts or Chief Marketing Officer will respond to your question.

I want to thank you for your feedback and on behalf of 3dcart, we appreciate your business.

Sincerely,
Fernando Panjoj- Chief Customer Officer
3dcart

Jan 05, 2012
Rating

So far so good
by: Susanna

I just signed up for 3d cart a few weeks ago. So far it's great. I've read some reviews that the seo is terrible. Unfortunately I don't know about that but I am confused about it because you can put in your own title tags, descriptions and create a static url for every product. I only have one product so I don't know what it's like on category pages though. It was hard to set up, but at the same time it was easier than a lot of other carts. PLUS, they have 24/7 support. I probably spent a good 5010 hours over the course of 4 days getting the help of the support staff. I haven't made any sales yet though (it is christmas and it's a slow time for me and don't usually make many sales anyways) so don't know if switching from clickbank to 3dcart/paypal pro was worthwhile. If I remember I'll come back and update y'all.

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